It’s a lie.
Today we took delivery of an A4 brown envelope posted on Monday 13 June 2011, at a cost of £7.
It bears the Royal Mail Special Delivery sticker endorsed with the assurance “guaranteed by 1pm next day”.
It was delivered to us at business premises that are open throughout normal business hours every weekday on Wednesday 15 June.
This is the second time in about five weeks that we have received “special delivery” packages on the day after the next working day, in breach of the so called guarantee.
As a bonus, the envelope delivered today was so badly damaged it was just managing to cling onto its contents.
So, how much is this swindle worth to the Royal Mail every year?