We needed to send a written reply, this morning, to one of the offices of a leading national law firm.
We
looked for an e-mail address but there was none on the letter we received – by
post, inevitably, in the case of this particular firm.
Curious
thing is, there is no postal address either.
And
no fax number.
Plainly
these guys think that the rest of the world should take the trouble of finding their
contact details.
Actually, there was one potentially helpful piece of information at the end of the letter
- a direct dial number, with the name of the correspondent. We gave him a call.
Voicemail
message informed us that he is on holiday...until 26 June. Yes, that’s a week
ago.
So,
this is how things should be done?
Some
of the less co-operative legal expenses insurers (BTE) will tell you that one
of the reasons for refusing to instruct anybody but their “panel lawyers” is
that these are approved and audited legal suppliers delivering a superior
service.
Hmmm.
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