A few weeks ago I wrote about the remarkable case of my claimant client with moderately serious orthopaedic injuries directed by insurers to the distant and grubby premises of their “expert witness” – a botox injector, who eventually confessed that he hadn’t a clue.
The case has settled now after a few more exchanges of correspondence but not until after client received further strange telephone calls from a withheld number – a nameless somebody wanting to arrange another medical examination, this time even further away in Gloucestershire.
Our man is reasonably sanguine but others would be justifiably anxious to know who has what information about them and what they are doing with it.
Insurers do what they like, of course, as the widespread sale of policyholders' data to claims farmers has demonstrated. I wonder incidentally when we can expect to see action by the Information Commissioner’s Office which has been levying substantial penalties on local councils and NHS trusts recently.
The key point here seems to be that resistance crumbled after we latched onto the fact that insurers were actively steering this perfectly genuine and deserving claimant to an ‘expert’ who probably had no more qualification for the job than that he would say whatever insurers wanted him to say in return for not very much money.
Had any report from this guy seen the light of day it would not have been challenged at latest until trial by most ‘self-representing’ victims, or those using the monkeys that the insurance industry wants to force upon claimants one way or another.
As it is, insurers paid almost twice the five-figure sum they previously offered.